Terms & Conditions

1. Overview and Service Description

Resolved. ("the Platform") is a technology-enabled dispute resolution service that facilitates settlement discussions between parties to payment and small commercial disputes. The Platform is not a law firm and does not provide legal advice, legal representation, or any regulated legal services. The Platform operates solely as a neutral technology facilitator using artificial intelligence to analyse party submissions and generate settlement proposals for parties to consider. Use of the Platform does not create any solicitor-client, attorney-client, or other professional relationship between you and Resolved.ae.

2. Scope of Service

2.1 What the Platform Does

• Provides a secure venue for parties to exchange positions and supporting documents
• Uses AI analysis to examine both parties' submissions and generate settlement proposals with transparent reasoning
• Facilitates a structured comment and refinement process on settlement proposals (see Section 3)
• Generates binding settlement agreements upon mutual acceptance

2.2 What the Platform Does Not Do

• Provide legal advice, representation, or mediation services
• Adjudicate disputes or make binding determinations
• Offer unlimited rounds of negotiation or refinement
• Guarantee settlement or any particular outcome

3. User Obligations, Representations and Warranties

By accessing, registering for, or using the Platform in any manner, you unconditionally represent, warrant, and covenant to Resolved.ae that:

• You have full legal capacity and all requisite authority (including, where applicable, corporate authority evidenced by board resolution or power of attorney) to bind the party on whose behalf you are acting to these Terms and any settlement agreement arising through the Platform.
• All information, documents, and submissions you provide through the Platform are accurate, complete, truthful, not misleading, and do not infringe any third-party intellectual property rights or confidentiality obligations.
• You will not submit any content that is defamatory, harassing, abusive, threatening, obscene, fraudulent, unlawful, or otherwise objectionable, and you will not use the Platform for any purpose that violates applicable law or these Terms.
• You acknowledge and accept that the Platform is a technology facilitator only, not a legal adviser, mediator, arbitrator, or adjudicator, and that you have been advised to seek independent legal counsel before using the Platform, accepting any settlement proposal, or executing any agreement.
• You have read, understood, and unconditionally agree to be bound by these Terms and Conditions, the Privacy Policy, and any additional terms or policies referenced herein or published on the Platform from time to time.
• You will comply with all applicable laws and regulations in connection with your use of the Platform, including without limitation the laws of the United Arab Emirates.
• You will not attempt to access, reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying technology of the Platform, nor assist any third party in doing so.

4. Dispute Resolution Process and Timeline

The typical process follows this timeline:

Day	Stage
Day 0	Invitation sent to other party
Days 1–12	Claim and Defence submissions
Day 13	Draft Settlement Proposal issued
Days 14–17	Comment window (72 hours)
Day 18	Final Proposal issued
Days 18–23	Acceptance / Rejection window (120 hours)
Day 23	Settlement agreement executed or dispute closed

Timelines are indicative only and are not binding on Resolved.ae. The Platform reserves the right, in its sole and absolute discretion, to extend, shorten, or modify any timelines or windows without liability. Resolved.ae shall not be liable for any delays caused by party non-responsiveness, technical issues, force majeure events, or any other circumstances beyond Resolved.ae's reasonable control.

5. Settlement Proposals and Binding Effect

5.1 Nature of Proposals

Settlement proposals generated by the Platform are non-binding recommendations only until both parties expressly accept them in accordance with these Terms. The Platform's analysis is provided for informational purposes only and is not deterministic, guaranteed, or warranted in any respect. Proposals reflect solely the Platform's algorithmic assessment based on the information provided by the parties, and Resolved.ae makes no representation or warranty as to the accuracy, completeness, fairness, legal validity, or enforceability of any proposal. Users acknowledge that they rely on any proposal entirely at their own risk.

5.2 Acceptance and Binding Agreement

A settlement becomes binding only when:

• Both parties have explicitly accepted the Final Proposal via the Platform
• Both parties have digitally executed the Settlement Agreement
• The Platform has issued a confirmation of execution

6. Fees and Payment

• Invitation / participation: Free for the respondent — no fee is charged to accept the invitation, submit a defence, or otherwise participate at any stage.
• Registration fee (claimant only): AED 250, payable by the claimant in connection with submitting the formal claim and opening the dispute.
• Proposal release fee (claimant only): 0.5% of the amount claimed, subject to a minimum of AED 250 and a maximum of AED 2,500, payable by the claimant to release the settlement proposal once both parties have submitted their positions.
• Vouchers and waivers: Resolved.ae may, at its discretion, issue voucher codes or authorise waivers reducing or eliminating either fee for a specific claimant, campaign, or case.
• No settlement: If the process does not result in an executed agreement, the respondent incurs no fees whatsoever. All fees paid by the claimant are strictly non-refundable under any circumstances, including without limitation where a dispute is abandoned, terminated, or does not result in settlement.

Fees are subject to change at any time in Resolved.ae's sole discretion. Fee changes shall apply to disputes initiated after the date of the change. Resolved.ae reserves the right to introduce additional fees, modify the fee structure, or implement pricing tiers at any time upon notice to users.

7. Limitation of Liability and Disclaimers

7.1 Disclaimer of Warranties

Without limiting the foregoing, Resolved.ae does not warrant or represent that: (a) the Platform will meet your requirements or expectations; (b) the Platform will be uninterrupted, timely, secure, or error-free; (c) any proposals, analysis, or results obtained through the Platform will be accurate, reliable, complete, or suitable for any purpose; (d) any defects or errors will be corrected; or (e) the Platform or any servers or networks supporting it are free of viruses, malware, or other harmful components.

7.2 Assumption of Risk

You expressly acknowledge and agree that your use of the Platform is entirely at your sole risk. You assume full responsibility for: (a) all decisions made based on proposals, analysis, or any other content provided through the Platform; (b) the accuracy and completeness of all information you submit; (c) obtaining independent legal, financial, or other professional advice as necessary; and (d) evaluating the suitability of the Platform for your particular dispute or circumstances. Resolved.ae shall bear no responsibility for any outcomes, consequences, or decisions arising from your use of the Platform.

7.3 Limitation of Liability

In no event shall Resolved.ae be liable for:

• Indirect, incidental, consequential, special, exemplary, or punitive damages of any kind
• Loss of profits, revenue, business, goodwill, reputation, anticipated savings, data, or business opportunity, whether direct or indirect
• Any errors, omissions, inaccuracies, or deficiencies in the Platform's analysis, proposals, content, or any other output, however caused
• Any disputes, claims, or losses arising from or related to any settlement agreement formed through the Platform, including without limitation the enforceability, validity, interpretation, or performance of such agreement
• Any third-party conduct, claims, actions, or omissions, including without limitation the conduct of any other user, counterparty, or external service provider
• Any unauthorised access to, alteration of, or loss or destruction of your data, transmissions, or content, whether caused by breach of security, technical failure, or otherwise
• Any reliance you place on the Platform, its content, proposals, or any information provided through the Platform
• Any failure or delay in performance caused by circumstances beyond Resolved.ae's reasonable control

The foregoing limitations shall apply regardless of whether Resolved.ae has been advised of, knew of, or should have known of the possibility of such damages, and regardless of the failure of essential purpose of any limited remedy.

7.4 No Legal Advice

7.5 Enforceability and Severability

If any provision of this Section 7 is held by a court of competent jurisdiction to be invalid, unenforceable, or prohibited under applicable law (including any mandatory provisions of UAE law that cannot be excluded by contract), such provision shall be enforced to the maximum extent permissible under applicable law, and the remaining provisions of this Section 7 shall remain in full force and effect. The parties acknowledge that the limitations set forth in this Section 7 represent a fair and reasonable allocation of risks between the parties and form an essential basis of the bargain between the parties.

8. Indemnification

You agree to indemnify, defend, and hold harmless Resolved.ae, its parent, subsidiaries, affiliates, officers, directors, employees, agents, licensors, service providers, and contractors (collectively, the "Indemnified Parties") from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, settlements, judgments, fines, penalties, costs, and expenses (including without limitation reasonable attorneys' fees, legal costs, and expert witness fees) arising out of or relating to:

• Your breach of any representation, warranty, covenant, or obligation under these Terms
• Any inaccurate, misleading, or fraudulent information or content submitted by you through the Platform
• Your violation of any applicable law, regulation, or third-party right, including without limitation intellectual property rights, privacy rights, or confidentiality obligations
• Any dispute between you and any other user or third party arising from or related to your use of the Platform or any settlement agreement formed through the Platform
• Your negligent, reckless, or intentional misconduct
• Any claim by a third party that you lacked authority to bind the party on whose behalf you purported to act

Resolved.ae reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which event you shall cooperate fully with Resolved.ae in asserting any available defences. Your indemnification obligations shall survive termination or expiry of these Terms and your use of the Platform.

9. Intellectual Property

The Platform, including without limitation all software, source code, object code, algorithms, artificial intelligence models, machine learning systems, databases, user interfaces, designs, graphics, logos, trademarks, trade names, service marks, trade secrets, proprietary analysis methods, settlement proposal templates, documentation, and all other intellectual property embodied in or relating to the Platform (collectively, the "Platform IP"), are and shall remain the sole and exclusive property of Resolved.ae and its licensors. All rights in and to the Platform IP not expressly granted herein are reserved by Resolved.ae.

Subject to your compliance with these Terms, Resolved.ae grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform solely for your personal or internal business purposes in connection with submitting and resolving disputes through the Platform. This licence terminates automatically upon termination or expiry of these Terms or your access to the Platform.

You may use settlement agreement templates and the specific reasoning generated for your dispute solely in connection with that dispute and any subsequent enforcement proceedings. You may not copy, reproduce, modify, adapt, translate, create derivative works from, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast, reverse engineer, decompile, disassemble, or otherwise exploit any Platform IP or any portion thereof for any other purpose.

By submitting any content, information, or materials through the Platform ("User Content"), you grant Resolved.ae a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, fully sublicensable, and transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content for any purpose, including without limitation: (a) operating, improving, and developing the Platform and Resolved.ae's business; (b) training, improving, and developing artificial intelligence and machine learning systems; (c) generating aggregated and anonymised data and analytics; and (d) any other lawful purpose. This licence survives termination of these Terms.

You represent and warrant that you own or have obtained all necessary rights, licences, consents, and permissions to submit all User Content and to grant the foregoing licence, and that your User Content does not infringe, misappropriate, or violate any third-party intellectual property, privacy, or other rights.

10. Data Protection and Privacy

Your use of the Platform is subject to the Privacy Policy (available on the Platform), which is incorporated herein by reference. By using the Platform, you consent to the collection, processing, storage, transfer, and use of your data as described in the Privacy Policy and these Terms. Key provisions include:

• All personal data is processed in accordance with applicable UAE data protection laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and its implementing regulations, and where applicable, the DIFC Data Protection Law No. 5 of 2020.
• Data may be stored on servers located within the UAE, DIFC, or other jurisdictions deemed to provide adequate data protection, and may be transferred internationally in accordance with applicable law and appropriate safeguards.
• Resolved.ae may disclose data: (a) as required by applicable law, regulation, legal process, or government request; (b) to enforce these Terms; (c) to protect the rights, property, or safety of Resolved.ae, its users, or the public; (d) to service providers and contractors performing services on Resolved.ae's behalf; or (e) with your consent.
• Data retention and deletion are governed by the Privacy Policy; Resolved.ae reserves the right to retain data as necessary for its legitimate business interests, legal compliance, dispute resolution, and enforcement of its rights.

11. Confidentiality

All submissions, analysis, proposals, communications, and other information exchanged through the Platform ("Confidential Information") are confidential as between the parties and Resolved.ae. Parties agree to maintain the confidentiality of all Confidential Information and not to disclose the terms of any settlement agreement or the details of any dispute to any third party, except:

• To their legal and financial advisers
• As required by law or court order
• To enforce the settlement agreement

Notwithstanding the foregoing, Resolved.ae may use aggregated, anonymised, or de-identified data derived from disputes for any purpose, including without limitation research, analytics, marketing, platform improvement, and development of artificial intelligence systems, provided such data does not identify any individual party or the specific details of any dispute.

12. Termination and Suspension

12.1 Resolved.ae's Right to Terminate or Suspend

Resolved.ae may, in its sole and absolute discretion, at any time and without prior notice or liability:

• Suspend, restrict, or terminate your access to the Platform or any portion thereof, temporarily or permanently
• Refuse to provide services to any user for any reason or no reason
• Modify, discontinue, or terminate the Platform or any features, services, or content, in whole or in part
• Remove or disable access to any content, submissions, or materials that Resolved.ae determines, in its sole discretion, violate these Terms or are otherwise objectionable

12.2 Grounds for Termination

Without limiting the generality of Resolved.ae's termination rights, Resolved.ae may terminate or suspend your access if: (a) you breach any provision of these Terms; (b) Resolved.ae is required to do so by law or regulation; (c) Resolved.ae reasonably believes you have engaged in fraudulent, abusive, or unlawful conduct; (d) your continued use poses a risk to the Platform, other users, or Resolved.ae; (e) you fail to pay any fees when due; or (f) the dispute you submitted does not fall within the Platform's intended use cases.

12.3 Effect of Termination

Upon termination or suspension of your access for any reason: (a) all licences and rights granted to you under these Terms shall immediately terminate; (b) you must immediately cease all use of the Platform; (c) Resolved.ae may delete or retain your data in accordance with the Privacy Policy and applicable law; (d) any fees paid are non-refundable; and (e) Resolved.ae shall have no liability to you or any third party for such termination or suspension. The following provisions shall survive termination: Sections 7 (Limitation of Liability and Disclaimers), 8 (Indemnification), 9 (Intellectual Property), 10 (Data Protection and Privacy), 11 (Confidentiality), 13 (Governing Law and Dispute Resolution), and any other provisions that by their nature should survive.

13. Governing Law and Dispute Resolution

These Terms and all disputes, claims, or controversies arising out of or relating to these Terms, your use of the Platform, or any transaction or relationship between you and Resolved.ae (collectively, "Disputes") shall be governed by and construed in accordance with the laws of the Dubai International Financial Centre ("DIFC"), without regard to its conflict of law principles.

13.1 Exclusive Jurisdiction

Subject to Section 13.2, you irrevocably submit to the exclusive jurisdiction of the courts of the DIFC for the resolution of any Disputes. You waive any objection to the laying of venue in the DIFC courts, and any claim that any proceedings brought in the DIFC courts have been brought in an inconvenient forum.

13.2 Arbitration Option

Notwithstanding the foregoing, Resolved.ae may, at its sole option, elect to submit any Dispute to binding arbitration under the Arbitration Rules of the Dubai International Arbitration Centre ("DIAC") then in effect. Any such arbitration shall be conducted in the English language before a sole arbitrator appointed in accordance with the DIAC Rules. The seat of arbitration shall be Dubai, United Arab Emirates. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Injunctive Relief

Notwithstanding any provision of these Terms, Resolved.ae shall be entitled to seek injunctive or other equitable relief from any court of competent jurisdiction to prevent or restrain any actual or threatened breach of these Terms, without the requirement to post a bond or other security.

13.4 Waiver of Jury Trial and Class Action

14. Dispute Escalation Outside the Platform

If parties cannot reach settlement through the Platform, the following options remain available:

• Continued Negotiation: Parties may negotiate directly outside the Platform.
• Mediation: Parties may engage an independent mediator.
• Arbitration: Parties may refer the dispute to DIAC, ADGMAC, or other arbitral institutions.
• Litigation: Parties may pursue civil litigation in UAE courts.

15. Force Majeure

Resolved.ae shall not be liable or responsible for any failure or delay in performing its obligations under these Terms, or for any loss or damage that you may incur, where such failure, delay, loss, or damage arises from any cause beyond Resolved.ae's reasonable control (a "Force Majeure Event"), including without limitation: acts of God, natural disasters, epidemics, pandemics, earthquakes, floods, fires, storms, or other severe weather events; war, terrorism, armed conflict, civil unrest, riots, or insurrection; government actions, sanctions, embargoes, export or import restrictions, or regulatory changes; labour disputes, strikes, or lockouts; failure of third-party telecommunications, internet service providers, hosting providers, or other technology infrastructure; power outages or utility failures; cyberattacks, denial of service attacks, hacking, or other malicious interference; or any other event or circumstance beyond Resolved.ae's reasonable control.

Upon the occurrence of a Force Majeure Event, Resolved.ae may, at its sole discretion: (a) suspend performance of its obligations for the duration of the Force Majeure Event; (b) extend any timelines or deadlines affected by the Force Majeure Event; or (c) terminate these Terms or your access to the Platform without liability. Resolved.ae shall use reasonable efforts to notify you of any Force Majeure Event affecting the Platform, but failure to provide such notice shall not affect Resolved.ae's rights under this Section.

16. Amendments and Updates

Resolved.ae reserves the right, in its sole and absolute discretion, to modify, amend, supplement, or replace these Terms at any time without prior notice. Any modifications shall be effective immediately upon posting on the Platform or such later date as may be specified in the modified Terms. It is your responsibility to review these Terms periodically for changes.

Your continued use of the Platform following the posting of any modifications constitutes your binding acceptance of the modified Terms. If you do not agree to any modification, your sole remedy is to cease using the Platform immediately.

17. General Provisions

17.1 Entire Agreement: These Terms, together with the Privacy Policy and any other terms or policies incorporated by reference, constitute the entire agreement between you and Resolved.ae concerning the Platform and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

17.2 Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

17.3 Waiver: No failure or delay by Resolved.ae in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.

17.4 Assignment: You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without Resolved.ae's prior written consent. Resolved.ae may freely assign, transfer, or delegate these Terms or any rights or obligations hereunder without notice or consent. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

17.5 No Third-Party Beneficiaries: These Terms are for the sole benefit of you and Resolved.ae and shall not confer any rights or remedies upon any third party, except that the Indemnified Parties defined in Section 8 are intended third-party beneficiaries of the indemnification provisions.

17.6 Notices: Resolved.ae may provide notices to you by posting on the Platform, by email to the address associated with your account, or by any other reasonable means. You consent to receive electronic communications from Resolved.ae, and you agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

17.7 Headings: The headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

17.8 Language: These Terms are drafted in the English language. If these Terms are translated into any other language, the English language version shall prevail in the event of any conflict or inconsistency.

17.9 Independent Contractor: Nothing in these Terms shall be construed to create any partnership, joint venture, agency, franchise, or employment relationship between you and Resolved.ae. Resolved.ae is an independent contractor and not your agent, partner, employee, or fiduciary.

18. Contact Information

For questions about these Terms and Conditions, to report concerns, or to submit notices required under these Terms, contact:

Email: admin@resolved.ae

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Last updated: 1 June 2026  ·  Version 2.0
These Terms and Conditions are subject to the laws of the Dubai International Financial Centre, including the DIFC Contract Law (DIFC Law No. 6 of 2004, as amended) and any other applicable DIFC legislation.